Phone Answering Services Make Small Businesses Appear Bigger
By: Sandy Frye | Posted: 13th June 2011
But you might have to spend quite a lot of money to cater to these employees as well as, maintain office space to work in.
Professional Call Answering Services
PBX phone systems with auto attendant enjoy great demand in the corporate world, as these deliver excellent customer care services depending on the business requirements. For efficient customer relation management, the hosted PBX phone service comes with auto attendant facility. With this facility in your office phones, all calls will be automatically attended in a professional manner. Callers can hear welcome greetings, and music on hold while making calls to your office. Incoming calls are efficiently routed to the appropriate extensions or voicemail boxes of the employees.
Added Benefits of Call Answering Service for Small Businesses
With a reliable auto attendant implemented in your office, your phone will never become engaged, and this ensures that you don't lose any potential customer. Some of the advantages of these services are:
o 24/7 effective customer care solutions.
o Create professional image through voice friendly communications.
o Present bigger corporate image with the help of efficient call transferring service.
o Ultimate customer satisfaction by providing company products and services info.
o Helps you attain business goals at reduced costs.
o Excellent caller-interface through various menu options such as voice mail, fax mail, dial by name and dial by extensions.
A phone answering service will create a prestigious image for your small business with all its advanced call handling facilities. This is an ideal solution to save your time, effort and money, to a great extent.
The challenge for most entrepreneurs and business owners is how to grow the business, increasing customer numbers and profits while, at the same time, maintaining product and service excellence. A common complaint is: "I want to add more customers, but I am at full capacity now. I have no time or money to figure out how expand my business." How about a telephone answering service?
The big-vision-no-time-or-money syndrome is a common one. The solution is to get inexpensive, high-powered help. That is just what a telephone answering service is for the small business man. The right live call center can serve as your receptionist, sales team, order taking system, and appointment setters. Sometimes, a live operator service that performs these tasks is called a "virtual office."
The telephone answering service with the right service package gives a small company a big company image - and the power to achieve results only dreamed about before. Look at only 3 ways a full-scope small business answering service can contribute to business success, and you will get some idea of the benefits.
Top 3 Strategies
1. Live operators answering your telephones 24 hours a day, 365 days a year
A huge benefit is the boost to your business image. Everyone prefers to talk with a live person rather than be shuttled through options by a machine. Some callers simply hang up. With live operators, a small business projects polish and success, and most people like to jump on the band wagon of success. Plus, you never miss a call, so you never miss an opportunity. If you use voice mail, even if it is only after hours, you are bound to lose some callers and, consequently, some revenues.
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Tags: professional image, customer satisfaction, voice mail fax, corporate image, call handling, auto attendant, reliable auto, music on hold, phone answering service, fax mail, customer care services